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Difficult conversations usually mean bad news for at least one person, and they affect both the teller and the receiver of the news. Both people in the person the conversation experience a variety of emotions, including regret at having to speak, relief at getting the conversation over, and unhappiness at the result. How do you…

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Difficult conversations usually mean bad news for at least one person, and they affect both the teller and the receiver of the news. Both people in the person the conversation experience a variety of emotions, including regret at having to speak, relief at getting the conversation over, and unhappiness at the result. How do you…

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10 Questions to never ask

This article written and shared from the ADP HR Tip of the Week Sometimes employers’ seemingly harmless questions can be problematic. They may violate certain laws or get in the way of a productive and engaged workforce. Here are 10 questions to avoid in the workplace: “Money is tight. Do you mind working off the…

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In observing thousands of patient exams and case presentations, I’ve come across the singular, biggest obstacle dentists have with case acceptance; they assume. They assume patients only want to focus on one thing or they assume patients want to focus on everything. They assume patients don’t have time or they assume patients can spend the…

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Help reduce stress

Words to Help Reduce Stress In the second part of this series on five magic words, stress management expert Jen focuses on the words “more” and “maybe,” and then offers four tips that answer the question “What do I do now?” Here is the last 2 words to help reduce stress: More If you want…

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Words reduce stress When talking about stress management, I don’t offer magic beans, magic pills, or magic wands. If you follow any of my writings, you know I’m not about the superficial Band-Aids and coping methods that make our lives and situations seem better for the moment. It’s about finding long-term, permanent solutions that build…

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Starting and Stopping Tasks Working with business owners each and every day around the issues of stress I hear a lot of “I’m gonna start” statements.  I’m sure you say them yourself: I’m gonna start going to the gym. I’m gonna start going on date nights with my spouse. I’m gonna start connecting with patients more.…

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