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The dental community is among the first line of defense when it comes to early detection of disease.  And with oral cancer being one of the highest-ranking killers, the ADA has assumed the task of increasing public awareness about this often underrated disease.  Their efforts include taking a more aggressive approach to the importance of…

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As dental professionals sometimes we forget our job includes education.  Even though many patients are aware of what we do, they don’t always practice it.  It is important that we make a lasting impression on our patients so that we see positive results and progress at their next visit.  The biggest assets that we have in…

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Fearful Patients Fear and dentistry seem to go hand in hand.  Whether the fear comes from childhood experiences or is solely psychological, fear is a real thing that patients often bring with them to their appointments. Here’s what most dentists and their teams fail to remember: people have two biological, automatic reactions when dealing with…

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Patients that come from a place of fight are easier to pinpoint, not easier to work with.  The body has a defense mechanism that when put in dangerous, threatening, or fearful situations gets louder, bigger, and more aggressive to ward off what we perceive as a dangerous predator- yes, meaning you.  I know what you’re…

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It doesn’t matter if patients react from flight or fight mode.  Both types can be easy to work with and do not need to make for a stressful day at the office. These steps will help you connect, defuse, and gain case acceptance. Handling Conversation’s with Fearful Patients Empathy “Mr. X, you seem uneasy/unnerved. In…

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