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Clinical Commandments

For your day-to-day operations and those times when you’re bringing in another doctor as an associate or temporary staff to cover vacations, your patients deserve to have minimum standards that are consistent within your organization. When there is a lack of minimum standards, chaos grows for patients as they are diagnosed by one doctor and…

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How to improve your confirmation process

The confirmation process is at the heart of any successful practice. Without solid, unwavering, and detailed plans, patients fall through cracks, which can send teams into tailspins of stress as your practice’s revenue plummets. The mistake teams make around the confirmation process is that they care more about the patients than they do themselves. By…

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Common Frustrations

Hygienists think they communicate every day, and yet when asked what is the most challenging thing about dentistry, many of them say, “Team communication!” Communication is a complex and delicate process. To say one communicates with others and then still complains about the level of miscommunication says something about the kind of communication occurring and…

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Assumptions plague the doctor-patient relationship because “dentists don’t feel comfortable talking about money,” said every doctor ever. After a brief hiatus from writing for DrBicuspid.com I’m returning as a contributing author and very excited about it. In my newest blog, I talk about the biggest obstacle dentists have with case acceptance, which is that they…

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The dental community is among the first line of defense when it comes to early detection of disease.  And with oral cancer being one of the highest-ranking killers, the ADA has assumed the task of increasing public awareness about this often underrated disease.  Their efforts include taking a more aggressive approach to the importance of…

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In observing thousands of patient exams and case presentations, I’ve come across the singular, biggest obstacle dentists have with case acceptance; they assume. They assume patients only want to focus on one thing or they assume patients want to focus on everything. They assume patients don’t have time or they assume patients can spend the…

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It doesn’t matter if patients react from flight or fight mode.  Both types can be easy to work with and do not need to make for a stressful day at the office. These steps will help you connect, defuse, and gain case acceptance. Handling Conversation’s with Fearful Patients Empathy “Mr. X, you seem uneasy/unnerved. In…

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