Jen Butler, MEd, BCC, DAIS – Page 16

You don’t like to work with patients that don’t pay bills. You tell your front desk not to schedule patients that are shopping around. Patients with piss-poor attitudes stress you out completely and when someone doubts or corrects your recommended treatment, you totally lose faith in what you do. Here’s the reality behind the above…

If you think your work with more difficult patients than not, there is good…GREAT…chance it’s more you than them. Difficult patients- those patients that elicit an emotional reaction from dental teams- can really push buttons. Sometimes the reaction is anger or frustration. Sometimes it’s resentment or guilt. And sometimes the emotional reaction is lethargy, where…

Working with difficult patients is more about your communication and emotional intelligence than it is about anything else.- Jen Butler (it’s a tweetable:) Difficult Patient #4- The Shopper Problem: Patients that go from office to office trying to find the dentist that tells them what they want to hear at the price they want to pay. …

Difficult Patient #6- The Dentist-n-Dash Problem These Dentist-n-Dash patients might be the most frustrating for dentists. Services are rendered, repairs look great and the patient has no complaints…until it comes time to pay their bill. Trying to track down a patient with an outstanding balance and getting them to pay, regularly, can be very time-consuming. Additionally,…

Difficult patients can be stressful. So stressful in fact that dentists report ‘working with difficult patients’ as the second most common stress trigger in dentistry, only slightly behind ‘time management issues’. If working with difficult patients is so stressful, leading to some dental professionals to leave the industry, retire early, or worse…keep working while staying…

It doesn’t matter if patients react from flight or fight mode. Both types can be easy to work with and do not need to make for a stressful day at the office. These steps will help you connect, defuse, and gain case acceptance. Handling Conversation’s with Fearful Patients Empathy “Mr. X, you seem uneasy/unnerved. In…

Patients that come from a place of fight are easier to pinpoint, not easier to work with. The body has a defense mechanism that when put in dangerous, threatening, or fearful situations gets louder, bigger, and more aggressive to ward off what we perceive as a dangerous predator- yes, meaning you. I know what you’re…

Fearful Patients Fear and dentistry seem to go hand in hand. Whether the fear comes from childhood experiences or is solely psychological, fear is a real thing that patients often bring with them to their appointments. Here’s what most dentists and their teams fail to remember: people have two biological, automatic reactions when dealing with…

Staff issues are one of the top 5 stressors for business professionals. Often what compounds the stressful experience is putting all of your team members in one room for two hours (or more) where they have the opportunity to share their ideas, tell you what they think, or worse, what they feel. As a business…

Laughter is the best medicine. Old adage or scientific wisdom? Actually, both. Business professionals have long known that laughter and humor have had health benefits. Ancient Greek physicians used to prescribe laughter as part of an ill person’s medical care. Jesters of history were employed not only for entertainment but to ensure the royal family…

[fusion_testimonials] [fusion_testimonial name="Dr. Nikki Norton" company="Las Vegas, NV"]All dentists are stressed (or lying about it). Jen’s presentation made me realize that I am not alone. She offered many simple and amazing ideas to help lead a more stressfree life, and how it will positively impact your office. I cannot wait to listen to her speak again for even more advice. [/fusion_testimonial] [fusion_testimonial name="Scott Leune, DDS" company="Founder & CEO, Breakaway Practice"]Jen is a perfect blend of coach/consultant, business/psychology, numbers/ communication, and risk/success. Jen has a unique ability to quickly pinpoint opportunities and create effective process and systems that level up the doctor, team, and practice. More importantly, she understands the difficulty of change and coaches dentists to manage the cultural side of leading a team through new ways of doing things.[/fusion_testimonial] [/fusion_testimonials]

Posts by Jen Butler, MEd, BCC, DAIS

Working with Difficult Patients- 2

Working with difficult patients- 3

Working with Difficult Patients- 4

Working with Difficult Patients- 6

Working with Difficult Patients- 5

Working with fearful patients- the conversation

Working with fearful patients- The Fight

Working with fearful patients- The Flight

Death by Meeting is a Serious Condition

Laughter to Reduce Stress? Don’t be Silly!

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