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Effective leaders have developed their skills in thinking critically, aligning the organization or team, and taking appropriate action. Critical Thinking Critical thinking is what enables leaders to understand the impact of their leadership and to examine the relationship between their assumptions and conclusions, conclusions and actions, and actions and results. A critical thinker challenges assumptions…

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Occasional tardiness—a little lateness on a regular basis—can be easily overlooked, especially since 69% of workers who arrive late will stay late to make up the difference. Often it has its root in a problem that is strictly temporary, from a car that won’t start in winter to a child who awakes with a fever.…

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Difficult conversations usually mean bad news for at least one person, and they affect both the teller and the receiver of the news. Both people in the person the conversation experience a variety of emotions, including regret at having to speak, relief at getting the conversation over, and unhappiness at the result. How do you…

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Audits help an organization or team to solve problems. They identify areas for improvement; places where client or stakeholder expectations haven’t be met; violations of regulations or industry standards; and information on the accuracy and relevance of in-house metrics. A successful audit has management support, starts with sufficient preparation, is avoids antagonizing the people it…

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As described in problem analysis, the first steps in problem solving involve evaluating the problem, causes, current strategy or process, and the priority of the problem. When problem analysis is complete, problem solving is the next step. Most of the processes and approaches to problem solving focus on spending time on understanding the problem, then…

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Problem analysis lets you discover if your problem is indeed a nail—you can then decide if the solution is a hammer. The purpose of problem analysis is to properly evaluate the problem, identify the cause of the problem, understand glitches or potential in your current process/strategy, prioritize the problem, and make sure you are avoiding…

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Lately, the words “active listening” have made inroads where before “feedback” reigned alone. Combining active listening with feedback often leads to the best possible outcome for all the parties involved in problem-solving or decision making. Each approach alone has advantages and disadvantages. The Advantages and Disadvantages of Feedback Feedback is a reaction to a current…

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For both individuals and teams, the primary aim of coaching or mentoring is to increase their potential for success in their professional lives. As a leader, your role in the coaching or mentoring relationship depends quite a bit on whether you are the giver or receiver. Coaching or Mentoring an Individual Mentoring is a much…

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I have had the great fortune of working with incredible business leaders, in both corporate America and small business, throughout my career as a consultant, coach and trainer. Over the last few years, there has been an increasing trend for leaders to observe their direct reports and openly, honestly, directly and, almost brutally, provide feedback…

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