Most definitions of resiliency stress the ability to bounce back from adversity. Grit and gumption are two of the characteristics often associated with resiliency. Individually and organizationally, this translates to the ability to reach goals despite obstacles. Grit is often measured using a scale developed by Angela Duckworth in 2007. How Can You Build Grit?…
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As a business leader, you are always alert for outside challenges: changes in consumer tastes, increased competition, product or service innovations, government policy changes, and other volatile impacts to your organization. The signs of internal threats are often more difficult to spot, in part because they worsen gradually, and in part because there is a…
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Audits help an organization or team to solve problems. They identify areas for improvement; places where client or stakeholder expectations haven’t be met; violations of regulations or industry standards; and information on the accuracy and relevance of in-house metrics. A successful audit has management support, starts with sufficient preparation, is avoids antagonizing the people it…
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As described in problem analysis, the first steps in problem solving involve evaluating the problem, causes, current strategy or process, and the priority of the problem. When problem analysis is complete, problem solving is the next step. Most of the processes and approaches to problem solving focus on spending time on understanding the problem, then…
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Problem analysis lets you discover if your problem is indeed a nail—you can then decide if the solution is a hammer. The purpose of problem analysis is to properly evaluate the problem, identify the cause of the problem, understand glitches or potential in your current process/strategy, prioritize the problem, and make sure you are avoiding…
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You can find this original article on DrBicuspid.com where I am a contributing writer. As a hygienist, it’s common to experience challenges working within a team. And when you want to be liked by and friendly with your teammates, it can be hard to know what to do when you run into certain situations. How…
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For your day-to-day operations and those times when you’re bringing in another doctor as an associate or temporary staff to cover vacations, your patients deserve to have minimum standards that are consistent within your organization. When there is a lack of minimum standards, chaos grows for patients as they are diagnosed by one doctor and…
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The confirmation process is at the heart of any successful practice. Without solid, unwavering, and detailed plans, patients fall through cracks, which can send teams into tailspins of stress as your practice’s revenue plummets. The mistake teams make around the confirmation process is that they care more about the patients than they do themselves. By…
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Hygienists think they communicate every day, and yet when asked what is the most challenging thing about dentistry, many of them say, “Team communication!” Communication is a complex and delicate process. To say one communicates with others and then still complains about the level of miscommunication says something about the kind of communication occurring and…
Read MoreYou’re sitting next to the patient, waiting for his response. You’ve done it right. Showed your patient all the x-rays with the bone loss. Described the hygienist’s findings of 5 to 6 mm pockets, bleeding, the pus. Providing a pamphlet of periodontal disease and the oral-systemic consequences was the final touch in gaining the buy-in…
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