Difficult conversations usually mean bad news for at least one person, and they affect both the teller and the receiver of the news. Both people in the person the conversation experience a variety of emotions, including regret at having to speak, relief at getting the conversation over, and unhappiness at the result. How do you…
Read MoreA common strategy for building practice is to sign up for every Medicaid, health maintenance organization (HMO), and preferred provider organization (PPO) plan available. Cash flow is cash flow, and when you have to pay your bills, maintain payroll, and keep your lab coming to pick up your cases, you need to get those dollars…
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You can find this original article on DrBicuspid.com where I am a contributing writer. As a hygienist, it’s common to experience challenges working within a team. And when you want to be liked by and friendly with your teammates, it can be hard to know what to do when you run into certain situations. How…
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For your day-to-day operations and those times when you’re bringing in another doctor as an associate or temporary staff to cover vacations, your patients deserve to have minimum standards that are consistent within your organization. When there is a lack of minimum standards, chaos grows for patients as they are diagnosed by one doctor and…
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The confirmation process is at the heart of any successful practice. Without solid, unwavering, and detailed plans, patients fall through cracks, which can send teams into tailspins of stress as your practice’s revenue plummets. The mistake teams make around the confirmation process is that they care more about the patients than they do themselves. By…
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Hygienists think they communicate every day, and yet when asked what is the most challenging thing about dentistry, many of them say, “Team communication!” Communication is a complex and delicate process. To say one communicates with others and then still complains about the level of miscommunication says something about the kind of communication occurring and…
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