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One of the top stressors for doctors is working with difficult patients and yet doctors take little to no training on how to work with the people they are treating.  In this series, I talk about the 10 Difficult Patient types I’ve identified, provide an understanding of root issues, and steps you can take to…

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Fearful Patients Fear and dentistry seem to go hand in hand.  Whether the fear comes from childhood experiences or is solely psychological, fear is a real thing that patients often bring with them to their appointments. Here’s what most dentists and their teams fail to remember: people have two biological, automatic reactions when dealing with…

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