Influences on Stress In all my work with dental professionals and the massive amount of reading I do around the topic of stress management, I have found consistently four really big factors that influence stress levels and the data to go with it. Feeling of control You can call this control, autonomy or ownership. What…
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How big do you dream? How vast do you let your dreams inspire you? Honestly, as I watched the MLK “I Have a Dream” speech video (you can find it here https://www.youtube.com/watch?v=smEqnnklfYs) and I’m humbled by the bold truth in which MLK dreamed. He saw colors, heights…details. He saw the end results and how it would…
Read MoreRead the whole series by going to the start: Working with Patients You Want to Punch in the Face. Difficult Patient #8: The Guardian Problem: Parents, grandparents or guardians bring kids into the office with a predetermined list of Doctor-Dos-and-Don’ts. They demand exceptional care for the beloved child while refusing to complete all office forms, rejecting…
Read MoreWant more? Read from the beginning of the series at Working with Patients You Want to Punch in the Face. Difficult patients come in all personality styles. Some difficult patients are easy to spot while some are stealthy and quiet. Understanding the different social (communication) styles will help you identify and connect with all patients.…
Read MoreDifficult Patient #10: The ‘Why’er Problem: You walk into the op, sit down, and start your normal chit chat. You quickly realize this will be no ordinary visit. Every other word coming out of the patient’s mouth is ‘why’. Why do they have to fill out all those forms? Why are they have to take so…
Read MoreStart here first: Working with Patients You Want to Punch in the Face. Difficult Patient Final: The Rejecter Problem: New patient arrives and is handed the stack of in-office forms they refused to complete online. When the paperwork is returned, all that is completed is name and rank. They decide which x-rays are necessary and…
Read MoreIf you think your work with more difficult patients than not, there is good…GREAT…chance it’s more you than them. Difficult patients- those patients that elicit an emotional reaction from dental teams- can really push buttons. Sometimes the reaction is anger or frustration. Sometimes it’s resentment or guilt. And sometimes the emotional reaction is lethargy, where…
Read MoreDifficult Patient #6- The Dentist-n-Dash Problem These Dentist-n-Dash patients might be the most frustrating for dentists. Services are rendered, repairs look great and the patient has no complaints…until it comes time to pay their bill. Trying to track down a patient with an outstanding balance and getting them to pay, regularly, can be very time-consuming. Additionally,…
Read MoreJB Partners It’s early in the morning and the sun is barely rising. The yellow and red streaks across the sky only enhance the chill in the air. My son is home from college for the night and I can hear him rolling around in the next room, while my daughter is dressing for school,…
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