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Common Frustrations

Hygienists think they communicate every day, and yet when asked what is the most challenging thing about dentistry, many of them say, “Team communication!” Communication is a complex and delicate process. To say one communicates with others and then still complains about the level of miscommunication says something about the kind of communication occurring and…

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The dental community is among the first line of defense when it comes to early detection of disease.  And with oral cancer being one of the highest-ranking killers, the ADA has assumed the task of increasing public awareness about this often underrated disease.  Their efforts include taking a more aggressive approach to the importance of…

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In observing thousands of patient exams and case presentations, I’ve come across the singular, biggest obstacle dentists have with case acceptance; they assume. They assume patients only want to focus on one thing or they assume patients want to focus on everything. They assume patients don’t have time or they assume patients can spend the…

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As dental professionals sometimes we forget our job includes education.  Even though many patients are aware of what we do, they don’t always practice it.  It is important that we make a lasting impression on our patients so that we see positive results and progress at their next visit.  The biggest assets that we have in…

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One of the most common questions I get is, “How do I know my stress levels are too high?”  It is a great question to answer because if you knew when you’re levels are high then you could start to do something about it before you surpass your stress threshold.  It’s especially important to understand…

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In my previous column, I identified and talked about the main reasons the holidays stress people out. In summary, often our fantasies and fairytales of the holidays get crushed by the predetermined outcomes we impose on them. Now I will talk about the top four ways and specific applications you can utilize to have a…

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Holidays Stressing You Out The holidays mean different things for different people. We all experience and celebrate in our own ways; threading in various traditions, scheduling festive occasions, and attending once-a-year events that fill our calendars from the end of October into the new year. We also carry around a high level of expectation for…

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Negative emotions arise easily when life doesn’t go as planned.  What makes it even worse is when you’ve done your homework, thought through potential roadblocks, and prepared the team by sharing expectations.  Still, things can go south.  When this happens it evokes senses of failure, disappointment, and regret.  There is another way to look at…

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