Working with difficult patients is more about your communication and emotional intelligence than it is about anything else.- Jen Butler (it’s a tweetable:) Difficult Patient #4- The Shopper Problem: Patients that go from office to office trying to find the dentist that tells them what they want to hear at the price they want to pay. …
Read MoreDifficult Patient #6- The Dentist-n-Dash Problem These Dentist-n-Dash patients might be the most frustrating for dentists. Services are rendered, repairs look great and the patient has no complaints…until it comes time to pay their bill. Trying to track down a patient with an outstanding balance and getting them to pay, regularly, can be very time-consuming. Additionally,…
Read MorePatients that come from a place of fight are easier to pinpoint, not easier to work with. The body has a defense mechanism that when put in dangerous, threatening, or fearful situations gets louder, bigger, and more aggressive to ward off what we perceive as a dangerous predator- yes, meaning you. I know what you’re…
Read MoreIt doesn’t matter if patients react from flight or fight mode. Both types can be easy to work with and do not need to make for a stressful day at the office. These steps will help you connect, defuse, and gain case acceptance. Handling Conversation’s with Fearful Patients Empathy “Mr. X, you seem uneasy/unnerved. In…
Read MoreFearful Patients Fear and dentistry seem to go hand in hand. Whether the fear comes from childhood experiences or is solely psychological, fear is a real thing that patients often bring with them to their appointments. Here’s what most dentists and their teams fail to remember: people have two biological, automatic reactions when dealing with…
Read More
Staff issues are one of the top 5 stressors for business professionals. Often what compounds the stressful experience is putting all of your team members in one room for two hours (or more) where they have the opportunity to share their ideas, tell you what they think, or worse, what they feel. As a business…
Read MoreLaughter is the best medicine. Old adage or scientific wisdom? Actually, both. Business professionals have long known that laughter and humor have had health benefits. Ancient Greek physicians used to prescribe laughter as part of an ill person’s medical care. Jesters of history were employed not only for entertainment but to ensure the royal family…
Read MoreLearn from Band Geeks I was taking a few moments to get connected with my Facebook friends. That’s a nice way of saying I was procrastinating from doing something I’m not looking forward to doing. I came across a post about marching bands in Rolling Stone Magazine that peeked my interest. So I followed the…
Read MoreThe Three R’s The three R’s: Relax, Revive, and Renew is not only a way of thinking, but there is also some actual science about the importance of taking breaks throughout the day. Progressive Muscle Relaxation is the most supported method that has biological, physiological, and mental benefits. Tips for Business Pros: – The office chair…
Read More
How you’re are increasing & decreasing stress. Let’s understand that physiological stress is the least type of stress recognized by most people. The main reason for this is because what causes most physiological stress is often the exact behaviors people use to reduce their situational and psychological stress. By participating in unhealthy and ineffective habits,…
Read More