If you think your work with more difficult patients than not, there is good…GREAT…chance it’s more you than them. Difficult patients- those patients that elicit an emotional reaction from dental teams- can really push buttons. Sometimes the reaction is anger or frustration. Sometimes it’s resentment or guilt. And sometimes the emotional reaction is lethargy, where…
Read MoreFearful Patients Fear and dentistry seem to go hand in hand. Whether the fear comes from childhood experiences or is solely psychological, fear is a real thing that patients often bring with them to their appointments. Here’s what most dentists and their teams fail to remember: people have two biological, automatic reactions when dealing with…
Read MorePatients that come from a place of fight are easier to pinpoint, not easier to work with. The body has a defense mechanism that when put in dangerous, threatening, or fearful situations gets louder, bigger, and more aggressive to ward off what we perceive as a dangerous predator- yes, meaning you. I know what you’re…
Read MoreIt doesn’t matter if patients react from flight or fight mode. Both types can be easy to work with and do not need to make for a stressful day at the office. These steps will help you connect, defuse, and gain case acceptance. Handling Conversation’s with Fearful Patients Empathy “Mr. X, you seem uneasy/unnerved. In…
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Staff issues are one of the top 5 stressors for business professionals. Often what compounds the stressful experience is putting all of your team members in one room for two hours (or more) where they have the opportunity to share their ideas, tell you what they think, or worse, what they feel. As a business…
Read MoreThe Three R’s The three R’s: Relax, Revive, and Renew is not only a way of thinking, but there is also some actual science about the importance of taking breaks throughout the day. Progressive Muscle Relaxation is the most supported method that has biological, physiological, and mental benefits. Tips for Business Pros: – The office chair…
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How you’re are increasing & decreasing stress. Let’s understand that physiological stress is the least type of stress recognized by most people. The main reason for this is because what causes most physiological stress is often the exact behaviors people use to reduce their situational and psychological stress. By participating in unhealthy and ineffective habits,…
Read MoreWhere Does the Time Go? Time Management is one of the most effective coping methods to reduce situational stress. The daily hassles of life can become overwhelming if not managed and scheduled with intention. There will never be a time where you can control every hour of your day. Surprises, crises, and tragedies will occur.…
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Reducing your situational stress will dramatically change how you feel, think, and behave each day. Taking the steps to increase your time management skills will make the greatest impact on this. Continuing from a previous entry, Where Does The Time Go, step two in this process is determining if your time was well spent. You…
Read MoreImprove Time Management Continuing from the previous entry, Time Well Spent, the third step in increasing your time management skills is to prioritize, plan, and prosper. Prioritize Prioritization is essential when you feel there is not enough hours in a day and too many items on your to-do list. Making sure you focus on the…
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